Order Confirmation or Shipping Email Not Received Operations Manager June 23, 2020 00:05 Updated Please check your junk and spam folders as many email servers may flag and send our automated emails directly into those folders. Please note an order confirmation is sent immediately after your order is placed. Related articles How long will my order take to ship? Shipping is taking too long; can I cancel my order? I've changed my mind; can I cancel my order? Where do you ship to? My BlackPods arrived defective, can I get a new pair? Comments 5 comments Sort by Date Votes Michael Hernandez July 14, 2020 19:37 This company is a scam. I have email them several times and I don't get a response. I paid for my airpods pro back on April and I have not received anything and they don't answer my request for refund. Do not buy from them. 0 Mark Chiles July 14, 2020 21:51 Same issue as Michael. I ordered in April. Have emailed multiple times, no response, except an automated response saying that they are "Under New Management." I want a refund! 0 bolivar taveras July 15, 2020 02:11 Its so frustrating, I placed an order back in May and same issue, never got the order, shipment was never confirmed and no one has ever responded to my multiple requests for a refund, just went to the Better Business Bureau page where I found that this is a recurring issue with them, the BBB has given this company a rating of "F" now I am almost 60 dollars short and no product to show for them, what a ripoff! 0 Christopher Tullos July 15, 2020 08:13 Ordered may and never got item! 0 Marvin July 17, 2020 00:12 Same issue as Everyone. I ordered in June. Have I have never got the order, shipment was never confirmed. EVERYONE!! Please use this link to to report this website: https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc 0 Article is closed for comments.